FAQ

LIMO SERVICE FAQ's

FREQUENTLY ASKED QUESTIONS

1. How can I receive a limo service quote?
You can check the limo rates on our website or call our office at 1-888-477-0333 and one of our agents will be more than happy to assist you.
Limo Rates
2. Can I book my reservation online?
Yes, click on the secure reservations page on our website and fill out the information. In a short time you will receive your confirmation either by email or phone.
Reservation Form
3. How do I confirm my reservation?
One of our agents will call or email you a confirmation and a thank you note in a short time after you book. In any event if you do not receive an email or call from us, please contact us through our contact form or call our office at 1-888-477-0333 to be sure we received your information correctly.
Contact Form
4. Could I have a corporate charge account with Los Angeles Limo?
Yes, please email us through our contact form or call us at 1-888-477-0333 for more information.
Contact Form
5. How can I be sure that the vehicle I get will be clean and operative?
The fleet maintenance is performed by our staff of ASE certified mechanics on monthly and mileage schedules that cover over 168 safety and functional performance tests to assure that every vehicle is always kept in "top-notch" electronic/mechanical condition and reassuring safety standards. A team of professional detailers perform their duties on a specified daily detailing schedule. The entire fleet is detailed bumper to bumper on a weekly basis including a complete waxing of the exteriors and shampooing and conditioning of the interiors as well as daily washings and detailing as necessary. 

By adhering to the maintenance schedules established we can always assure our clients that each and every vehicle will always be in "show room" condition.
6. What method of payment do you accept?
We accept all major credit cards and cash.
7. Do I need to have a credit cards to make a reservation?
Yes, you do need a valid credit card to secure the reservation.
8. What areas do you service?
We service all of Orange County, San Diego County, Los Angeles County, Santa Barbara, San Bernardino County, and Riverside County.
9. Where will my driver meet me at the airport?
LosAngelesLimo.com offers two ways to be picked up. Convenient curb-side pick-up is available, and the easiest form of pick up. The second options is a meet & greet in the baggage claim area. However for this service, there is an additional fee and is not available in stretch limos or larger vehicles due to the “No parking or waiting” stimulation LAX enforces. In both cases the driver will meet you with your name on a sign.
10. Is it more expensive to get picked up at the airport?
Yes. There are a lot of rules, regulations and parking fees for airport area services that we must abide by.
11. If my flight number happens to change should I let you know?
Yes! Please call our office at 1-888-477-0333 and let us know right away so we can inform our driver of the changes to ensure you are picked up on time.
12. Does my time start at the time I scheduled my pick-up time for? 
Yes. Your time will start at the time you scheduled your pick-up time for, regardless if your passengers are ready to board the vehicle or not. Your time will end at the time you scheduled your drop off time for, unless it is not local and is out of our area. Or if you have booed a transfer service.. 
13. Is there a minimum hour requirement?
Yes. Some Sunday through Thursday there is a 3-hour minimum. Friday & Saturday there is a 4-hour minimum. Hourly minimums may vary during special events, busy days, holidays seasons and peak periods. Please call our office at 1-888-477-0333 to easily check our hourly minimum for the date and time you need service. 
14. What kind of limousines/vehicles does your company have?
We have a wide variety of vehicles that includes Sedans, Chrysler limousines, Lincoln Stretch Limousines, SUV Stretch Limousines and limo buses. Please click on the “View Fleet” button below to view our meticulous vehicles. 
View Fleet
15. What amenities come in the limousine?
Our limousines are equipped with the latest amenities. Some SUV and stretch limos may vary on how they are equipped, please click on the “View Amenities” button below for more information.
View Amenities
16. What kind of drinks are in the vehicles?
We provide complimentary waters, and soft drinks with ice and napkins. Please let the reservation agent know what you prefer. Please Note: You may bring alcoholic drinks if all members of the party are at least 21 years old or older.
17. Is there a charge for the drinks?
There is no charge for the drinks inside the vehicle, these are stocked in the vehicle complimentary for our clients.
18. Can I be certain that my chauffeur will be well qualified?
All LosAngelesLimo.com chauffeurs are trained, and a complete reference check is made on their driving record to ensure there have been no violations, arrests or convictions along with a reference check on work ethic, attitude and professionalism. Proper licensing in accordance with the CAPUC and DMV is mandatory for all chauffeurs. The DMV monitors our chauffeurs with a pull notice program. In the event that there is any activity on a chauffeur’s driving record we are notified immediately to address and correct the issue. Furthermore, all chauffeurs employed by LosAngelesLimo.Com are subject to random drug screening. An on-going training program is in effect along with motivational programs geared at keeping the level of service offered to our clients clearly focused, professional and absolutely committed to your complete satisfaction. We are committed to providing you with the best chauffeur’s in the industry.
19. When will I be expected to pay for the service I have booked? 
For corporate accounts: You will sign the contract and will be billed on the charged account you have set up with us. 

For credit card paying cleints: You will be charged a minimum deposit fee of $150.00 on your credit card at the time of booking, and we will get an authorization on the remaining balance 24 to 48 hours prior to your pick-up date. Your final bill will be settled within 24 hours after your service has commenced. 

For cash paying clients: You will be charged a minimum deposit fee of $150.00 on your credit card at the time of booking. An authorization will be run for the remaining balance, and at the of pick up, you may pay the driver the remaining balance in cash, and there will be no further charges for the remaining balance on your credit card.

20. Do I have to pay for parking fees or other incidental fees?
Yes. You are responsible for all additional fees such as parking or any other additional costs or services.
21. Do you charge for each stop?
If you are reserving as an “As directed” reservation, you won't have to pay for stops. With our flat rates i.e., Sedan to the Airport etc., there will be a minimum $10.00 charge for immediate stop or on the way stops, within a 5 mile radius, and a $20.00 charge if it's within a 7 mile radius. Although sometimes to reduce complication the flat rate may simply change to an hourly rate.
22. How does the driver gratuity work?
Driver gratuity is based on your satisfaction of your experience, and it would be greatly appreciated. There is a 15% industry standard for chauffeurs.
23. Are there any additional fees?
Please refer to our rates and policies on our website. Hourly rates may vary during certain days of the week, special events, busy days, holidays and peak periods. Some restrictions may apply. Prices are subject to change at any time. 

Please call us for rates for other destinations outside of our service area. Airport pickups incur an additional $10 charge. 

Please add 3 hours each way for Santa Barbara, Palm Springs and San Diego trips. We have a 3-hour minimum Sunday thru Friday and a 4 hour minimum on Saturdays, and on some special events days or holiday season we may require a higher hourly minimum. 

Tolls, Parking and Gratuity are not included. Traveling fees may be applicable in some areas depending on your reservation request.
24. Can I request a certain driver?
You can put in a request for a certain driver and we will do everything possible to fulfill your request. However, we cannot offer a guarantee. 
25. Can I make a special request?
With advance notice, you can make a special request and we will do our best to fulfill your request. However, we cannot offer a guarantee.
26. What are the terms and conditions?
All money is to be collected at the beginning of the service prior to departing. All over time must be paid for or reserved prior to the service request being provided. All limousines are booked for specific times, and must be returned on time for maintenance, cleaning and to be prepared and depart for our next client. 

Please notify our office for over time availability, we will do our best to fulfill your needs if possible. Over time without prior booking cannot be guaranteed. Any overtime will be billed at the prevailing rate. All overtime will be billed in 1-hour increments. Client waives any/all claims of liability, loss, injury, damage, or theft. Hanging out of the sunroof is NOT permitted. Doing so will lead to immediate termination of the run with no refunds. Client accepts full liability for client, client's guests, and/or client affiliations. Client is responsible for any and all damages to the vehicle. Damages will be charged as follows: $400 vomiting, $550 each cigarette burn, $400 gum/glitter on the carpet, $45 each broken/missing glass. LosAngelesLimo.Com cannot be held responsible in any way for traffic conditions, flight delays, mechanical difficulty, or any other unforeseen circumstances. Please refer to our policies for more terms and conditions.

View Policies
27. What is the reservation cancellation policy?
At the time of booking, all deposits are non-refundable. If you cancel prior to 72 hours before your service date, we will allow you to use the deposit that you have made as credit with our company for up to 1 year. If you cancel within 72 hours of your service date, the total amount of your bill will be charged as a cancellation fee. 

Client authorizes LosAngelesLimo.com to charge the credit card on file at the time of booking and agrees that if the reservation is canceled for any reason prior to, or during the run, that no refund will be issued. There are no exceptions to this policy. If the run is ended early, no refund will be provided, as the complete fee amount is deemed earned upon payment. Please refer to our policies for more terms and conditions.

View Policies
28. Is smoking permitted in the Limousines?
No. The entire fleet of LosAngelesLimo.com are strictly non-smoking vehicles. If during a charter the client chooses to smoke, our chauffeurs are instructed to, and will locate a safe area where the client(s) can exit from the vehicle and smoke outside of the vehicle. Please refer to our policies for more terms and conditions.
View Policies
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